Terms and Conditions
Date: 7/2/2024
I. Business identity and contact information
Name: Patrick Verleye
Trade name: Tour In Bruges
Business form: Sole proprietorship
Business address: Klauwijzerstraat 14, 8200 Bruges
Enterprise number: 0787.725.419
VAT number: BE 0787725419
E-mail: info@tourinbruges.com
Phone number: +32 (0) 497 46 84 33
II. Applicability
II.1 These general terms and conditions are applicable, with the exclusion of the terms and conditions of the Client, to all services, offers, invoices and activities of, and all agreements, irrespective of their nature, concluded with the natural person Patrick Verleye, acting in the form of a sole proprietorship, with trade name Tour In Bruges, registered in the Belgian Central Database of Enterprises with enterprise number 0775.670.792 and with registered address at Klauwijzerstraat 14, 8200 Bruges, hereinafter referred to as “the Service Provider”.
II.2 By using the Services, you agree to these terms and conditions. If you do not agree to these terms and conditions, you should not use the Services.
II.3 If the Service Provider and the Client enter into a separate written agreement, the provisions of the separate agreement shall prevail over these Terms and Conditions, to the extent agreed to by the Service Provider. These Terms and Conditions shall then serve as additional law, to the extent that it applies.
II.4 The Service Provider reserves the right to amend, modify or extend these terms and conditions at any time. All amendments will be published on the Tour In Bruges website.
III. Provisions relating to walks, guided tours, events and other services for private individuals
III.1. The provisions of Article III shall apply only if the Client is a private individual.
III.2. The Service Provider offers various city walks, culinary walks, guided tours and other services in and around the city of Bruges to private individuals and groups of private individuals. All information regarding the walks, guided tours, events and other services can be found on the website of the Service Provider.
III.3. The Client must always inform the Service Provider in time, fully and clearly, and in any case before the start of the guided tour, walk, culinary walk, events or any other service, of any allergies or intolerances he/she, a participant or a member of his/her party might have.
III.4. Guided tours and (culinary) walks are always booked through the Service Provider’s website, unless otherwise agreed and confirmed in writing by the Service Provider.
III.5. All prices are displayed on the website and are always shown in US dollars. Prices displayed include VAT and taxes. The Client will always be informed of any additional costs. After booking, the Client will receive a confirmation email showing the total price in both US dollars and Euros.
III.6 For culinary walks, a standard number of tastings is always included in the price. If the Client or participant wishes to taste or purchase additional products, he/she is responsible for the cost of these products.
III.7. All guided tours and walks must be paid in full immediately upon booking via the payment platform on the Service Provider’s website.
III.8. If the Client wishes to cancel or reschedule a guided tour or walk he/she must inform the Service Provider of this at least twenty-four hours (24h) prior to the planned walk or guided tour. The client can do this by sending an email to info@tourinbruges.com.
III.9. In case of cancellation, refunds are only possible for cancellations made at least twenty-four hours (24h) prior to the appointment, by email to info@tourinbruges.com. If the Service Provider has already incurred costs for the organization of the walk or guided tour or any other service (for example, in the case of culinary walks), these may be charged. These will be deducted from the amount of the refund. Cancellations within twenty-four hours (24) will never be refunded.
III.10. The Service Provider reserves the right to cancel or stop the booked guided tour or walk, an event or any other service at any time when he deems it necessary. This can be done, for example, in case of visible (alcohol) intoxication of (a) participant(s). If the guided tour or walk or any other service is canceled or stopped by the Service Provider for reasons directly caused by or connected with the Client or a member of their party, no refunds will be made and the total amount will be charged to the Client.
III.11. If the cancellation or termination by the Service Provider has nothing to do with the Client or a member of their party, the Service Provider will make a refund to the Client.
III.12. The Service Provider reserves the right to adjust or change the program of the walk, guided tour, event or any other service if he deems it necessary. (For example because of, but not limited to, unforeseen or fixed closing days of catering establishments or points to be visited, road works etc.).
III.13. In case of bad weather (excluding (extreme) weather conditions that make it impossible to carry out the service safely) the Client decides whether the walk, guided tour or other service provided by the Service Provider, will continue. If the Client decides to cancel or stop the walk or guided tour (early), no refunds can be requested from the Service Provider.
III.14 Although Tour In Bruges tries to make the walks, guided tours, events and any other service accessible to all, the environment in and around the city of Bruges is known for its narrow streets, cobbled roads and bridges. Unfortunately, the Service Provider cannot guarantee that the walks, guided tours, events or any other service will always be accessible to wheelchair users or people with reduced mobility. In addition, the Service Provider cannot guarantee that the monuments, locations and venues of partners of the Service Provider visited during the guided tour, walk, events or any other service will be accessible to wheelchair users or people with reduced mobility.
III.15 The Client must always inform the Service Provider in a timely, complete and clear manner, and in any event before the start of the guided tour, walk, culinary walk, events or any service, of any (mobility) issues or limitations that he/she, a participant or member of his/her party may have that may be relevant to the walk (e.g. the use of a (motorized) wheelchair or cane).
III.16 The Service Provider may, at the Client’s request or when he deems it necessary, adapt the walk, guided tour or any other service in function of persons with (mobility) issues or limitations as described above. The Client accepts that these adjustments may affect the duration or program of the booked walk, guided tour or any other service. These adjustments will never result in a price change, unless otherwise agreed by the Service Provider and confirmed in writing by the Service Provider.
IV. Provisions relating to walks, guided tours, events and other services for companies
IV.1. The provisions of Article IV of these Terms and Conditions shall only apply if the Client is a company within the meaning of Article I.1 of the Belgian Code of Economic Law.
IV.2 The Service Provider offers various walks, culinary walks, team buildings, events, guided tours and other services in and around the city of Bruges to companies and their team. The Client can obtain more information on these or request a booking by sending an email to info@tourinbruges.com.
IV.3. The Client must always inform the Service Provider clearly and in time, and in any case before the start of the guided tour, walk or any other service provided by the Service Provider, of any allergies or intolerances he/she or a participant/member of his/her party might have.
IV.4. The Service Provider shall provide the Client with a quotation for the requested service. This offer is subject to these terms and conditions to the exclusion of the Client’s terms and conditions. Quotations are valid for a period of fourteen (14) days.
IV.5. The Service Provider always reserves the right to request advance deposits.
IV.6. Guided tours, walks and other services are always reserved on a date mutually agreed upon between the Client and the Service Provider, they are only definitively reserved upon written confirmation from the Service Provider and, if applicable, upon payment of the requested advance deposit.
IV.7. All prices are shown in the quotation and are always shown in US dollars and/or Euros. Prices displayed are exclusive of VAT and taxes. The client will always be informed of any additional costs.
IV.8. For culinary walks, a standard number of tastings is always included in the price. If the Client or a participant/member of their party wishes to taste or purchase additional products, he/she is responsible for the costs of these products.
IV.9. If the Client wishes to cancel or reschedule a guided tour, walk or any other service provided by the Service Provider, he/she must notify the Service Provider at least twenty-four hours (24h) prior to the scheduled walk or guided tour. The Client can do this by sending an email to info@tourinbruges.com.
IV.10. Advance deposits already paid will never be refunded. If the cancellation was made at least twenty-four hours (24h) prior to the appointment, The Client will not receive a second invoice, or he will receive a credit note for the remaining amount. If the Service Provider has already incurred costs for the organization of the walk or guided tour (for example, in the case of culinary walks), these may be charged. Cancellations within twenty-four hours (24) will always be charged in full and are payable by The Client.
IV.11. The Service Provider reserves the right to cancel or stop the booked guided tour or walk or any other service at any time when he deems it necessary. This can be done for example in case of visible (alcohol) intoxication of (a) participant(s). If the guided tour or walk or any other service is canceled or discontinued by the Service Provider for reasons directly caused by or connected with the Client or a member of their party, no refunds will be made and the total amount will be charged to the Client.
IV.12. If it is a cancellation or discontinuation unrelated to the Client or a member of their party, the Service Provider will make a refund to the Client.
IV.13. The Service Provider reserves the right to adjust, change the program of the walk, guided tour or any other service if he deems it necessary. (For example because of, but not limited to, unforeseen or fixed closing days of catering establishments or points to be visited, road works etc.).
IV.14. In case of bad weather (excluding (extreme) weather conditions that make it impossible to carry out the service safely) the Client decides whether the walk, guided tour or other service provided by the Service Provider, will continue. If the Client decides to cancel or stop the walk or guided tour (early), no refunds can be requested from the Service Provider.
IV.15. Although Tour In Bruges tries to make the walks, guided tours, events and any other service accessible to all, the environment in and around the city of Bruges is known for its narrow streets, cobbled roads and bridges. Unfortunately, the Service Provider cannot guarantee that the walks, guided tours, events or any other service will always be accessible to wheelchair users or people with reduced mobility. In addition, the Service Provider cannot guarantee that the monuments, locations and venues of partners of the Service Provider visited during the guided tour, walk, events or any other service will be accessible to wheelchair users or people with reduced mobility.
IV.16. The Client must always inform the Service Provider in a timely, complete and clear manner, and in any event before the start of the guided tour, walk, culinary walk, events or any service, of any (mobility) issues or limitations that he/she, a participant or member of his/her party may have that may be relevant to the walk (e.g. the use of a (motorized) wheelchair or cane).
IV.17. The Service Provider may, at the Client’s request or when he deems it necessary, adapt the walk, guided tour or any other service in function of persons with (mobility) issues or limitations as described above. The Client accepts that these adjustments may affect the duration or program of the booked walk, guided tour or any other service. These adjustments will never result in a price change, unless otherwise agreed by the Service Provider and confirmed in writing by the Service Provider.
IV.18. Upon the completion of the guided tour, walk, event or any other service, The Client will receive an invoice. If an advance deposit has already been paid it will be mentioned on the invoice.
IV.19. Invoices must always be paid within seven (7) calendar days from receipt of the invoice.
IV.20. If an invoice is not paid on the due date, all outstanding invoices shall become immediately due and payable in full.
IV.21. If the invoice was not paid within the period of seven (7) days from the day after the day of receipt of the invoice, the outstanding amount shall automatically and without notice be increased by interest:
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This interest is the interest at the reference interest rate increased by eight percentage points and rounded up to the higher half percentage point. (for the 2nd semester of 2023 this is 12%).
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An additional amount of at least 40 euros will be charged by law and without prior notice as compensation for recovery costs. If the amount of 40 euros does not cover the recovery costs, the Service Provider may increase this amount.
IV.22. If the Client disagrees with an invoice, it must always be protested within a period of seven (7) working days. This period is an expiry period. The Client can protest an invoice by sending an e-mail to info@tourinbruges.com. In this email he/she explicitly states that it concerns the protest of an invoice and the details regarding the invoice in question.
V. Liability
V.1. The provisions of Article V shall apply to all agreements, offers, invoices, guided tours, walks, events and other services, regardless of their nature, between the Client and the Service Provider, regardless of whether the Client is a private individual or a company.
V.2. The Service Provider and/or its appointees shall not be liable for the occurrence of any direct or indirect damages of any nature that may occur during or after the guided tours, walks or during or after the performance of the requested assignment or the services provided, unless in the case of intent or gross negligence on the part of the Service Provider and/or its appointees.
V.3. The Service Provider and/or its appointees shall not be liable for any damage, theft or loss of property of the participant/client/a member of his or her party or any other third party, that would occur during or after the walk, guided tour, an event or any other services provided by the Service Provider and/or its appointees, even if caused by the Service Provider and/or its appointees, unless there is intentional or gross negligence on the part of the Service Provider and/or its appointees. Clients and participants shall bear the full risk for their belongings.
V.4. The Service Provider and/or its appointees shall not be liable for any direct or indirect damages resulting from allergies and/or intolerances, that would occur during or after the walk, guided tour, an event or any other services provided by the Service Provider and/or its appointees. It is the responsibility of the Client and/or participant to inform the Service Provider, and if applicable, his appointee of this prior to the start of the walk, guided tour or any other service provided by the Service Provider and/or his appointee.
V.5. The total liability of the Service Provider can never exceed the amount of the compensation payable to the Service Provider.
V.6. In case of force majeure, the Service Provider may suspend the execution of the contract or delivery of the services in whole or in part, and for the duration of the force majeure. The Service Provider shall not be liable for any direct or indirect damages in case of force majeure. Force majeure is the situation where an unforeseeable and unavoidable event occurs, beyond the debtor’s control, and which constitutes an insurmountable impediment to the fulfillment of the obligation or commitment, for example (but not limited to) extreme weather conditions.
V.7. If, at the occurrence of the force majeure situation, the Service Provider has already partially fulfilled his obligations, or can only partially fulfill his obligations, he is entitled to invoice the services already provided, separately and the Client is obliged to pay this invoice.
V.8. If the Client or his/her appointee, employee, co-worker or member of his/her company or any other third party, through any contractual or non-contractual failure on his/her part, compromises the liability of the Service Provider, he/she shall take all necessary measures to compensate the Service Provider for any damage he may incur as a result.
VI. Intellectual property rights
VI.1. All materials, text and documents that appear on the Service Provider’s website and/or are provided to clients and participants during walks, guided tours, events or other services provided by the Service Provider, including but not limited to guides, calendars, handouts, white papers and brochures, shall at all times remain the exclusive property of the Service Provider to the extent that he holds the business rights regarding these materials. The Clients and participants have the right to use these materials for personal purposes, but they may not copy, modify, distribute, or grant rights to them to third parties in any way.
VII. Images and photographs during the walks, guide events and other events and services
VII.1. By participating in the walks, guided tours and other events and services organized by the Service Provider, Clients and participants give their consent to the use and publication of photographs and other visual material in which they are depicted on social media and other publication channels of the Service Provider. These photos may be used for promotional purposes, by way of atmospheric images and to report on the event or service provided. Individuals who wish a specific video, photo or all videos or photos in which they are depicted to be removed may send an email to this effect to info@tourinbruges.com. Upon receipt of such a request, the Service Provider will make all reasonable efforts to remove the visual material in question, taking into account the possibilities and limitations of social media.
VIII. Handling of personal data
VIII.1. The Service Provider collects and processes the personal data he receives from you for the purpose of preparing offers, providing the services and executing the order, organizing the walks and guided tours, carrying out the agreement, customer management, accounting and direct marketing activities in accordance with the General Data Protection Regulation and the relevant Belgian legislation. The legal grounds are the execution of the agreement, the fulfillment of legal and regulatory obligations and/or legitimate interest. Want to know more about the processing of personal data? Read our privacy policy and our cookie policy here.
IX. Disputes
IX.1 In case of disputes arising from or related to these terms and conditions, the agreement between the Service Provider and the Client, the services or the way of providing the services, the parties will always try to seek an amicable solution.
IX.2 In the event of a dispute regarding the validity, performance or interpretation of the agreement, the services or the provision of the services, which cannot be resolved amicably, only Belgian law shall apply and the Belgian courts shall have exclusive jurisdiction.